Cancellation & refunds

1. Cancelling

Cancel anytime from the dashboard: open Billing, then Manage billing. Cancelling stops the next renewal. Your plan keeps working until the end of the month or year you already paid for.

2. After your plan ends

• Sending, imports and new signups stop, and your newsletter websites go offline.
• Your newsletters, campaigns, contacts and stats stay in your account. Subscribe again and everything comes back as it was.
• Want your data deleted instead? Write to hello@lowsend.com and we'll delete it within 30 days.

3. Refunds

Plans are prepaid and payments are non-refundable, including for unused time, unused emails, a period you cancel partway through, and downgrades. This applies to monthly and yearly plans.

We do refund in full:

• a charge made by mistake, such as a duplicate payment or a renewal charged after you cancelled;
• where the law where you live gives you a right to a refund.

To ask for one, write to hello@lowsend.com within 30 days of the charge, with the email of your account. Refunds go back to the original payment method through our reseller, Dodo Payments, and usually arrive within 5 to 10 business days.

4. Changing plans

Upgrades apply at once: you pay the price difference for the rest of the current period. Downgrades take effect at the end of the period, with no refund for the difference.

5. Before a chargeback

If something looks wrong on your statement, write to us first: we'll sort it out quickly. We may pause sending on an account with an open chargeback until it's resolved.